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Shipping & Returns

Welcome to our website:www.nmclucknow.org

Shipping & Tracking

1. Delivery information required
The information needed for shipping is your full name, address and telephone number. Please be informed that we can not send your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.

Please make sure you enter the correct shipping address and contact number.
Please allow 8-12 days for delivery of your item.
We will send you your tracking number in 36-48 hours after receiving your payment.
The tracking number to check in
EMS website: http://www.ems.com.cn
DHL website: http://www.dhl.com
2. method of shipping
Normally we use EMS as shipping method. But for some counties, we will use DHL as shipping method. It depends on the shipping cost. We will choose the cheapest.

3. Non-delivery or wrong
We are not responsible for reshipment if you provided us an incorrect or incomplete address.
If you refused to sign the order, we will charged 25% as handle fees if the package has been restored after several times unsuccessfully delivery (due to your absence or you provided a shipping address incorrect or incomplete to us), we will need 25% delivery costs

For customers who do not receive your package within 12 business days,
Please contact the local post office as soon as possible. Still, you can check with the local post office directly with your ID card or other valid certificate and a copy of the information so you can print when connecting to your registered account on our website.

Solve your problem
If you have questions about how your personal information is collected and used any questions, please feel free to contact Contact Us. We will process your request or complaint to respond as soon as possible.
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